Was your plant damaged on delivery?
Plant Proper does offer a plant replacement policy. Please take a photo of your plant and email us at firstname.lastname@example.org within 24 hours of your plant being delivered to start the replacement process on all Plant Proper plants except where noted otherwise. It is at our discretion to determine whether a replacement, refund (partial or full) or store credit will be issued. We may request further documentation and photos. Plant Proper does not replace plants if they are left in extreme temperatures upon delivery or if not removed from box immediately after being delivered.
Want to change your order after your plant has been shipped?
Due to the nature of plants (no pun intended) we cannot change your order once it has been processed. We do not accept returns of plants and hope you understand. Shipping plants is difficult and we wouldn’t expect you to do it (it’s our job!).
I think something is wrong with my plant, but I am not sure.
No problem! Just message us at email@example.com and our representatives are here to answer any questions you may have.