Plant Proper Protection

Shipping Protection Coverage in case your package is damaged in transit, stolen, or doesn't arrive for any reason once shipped.

Issue Resolution

Get a refund or replacement in just a few clicks.

Human Claim Support

Plant Proper is here for you whenever an issue arises with one of our team members personally responding to take care of you. No AI Bots, because once you order from us you are now part of the Proper Family!

Submit a Claim

Plant Proper Protection extends coverage for online purchases that are lost or damaged in transit, or stolen immediately after the carrier's proof of delivery where Plant Proper tracks the transportation. PLANT PROPER LLC (Plant Proper) is the named insurer on the shipping insurance policy ("Policy") that self-insures all orders placed on its own website www.plantproper.com and does not include any third-party marketplaces unless added directly to the marketplace offering. If the daily high temperatures are 40 degrees or lower, the customer must add Winter Protection to the packaging along with Plant Proper Protection, or the insured policy will be voided. Plant Proper Protection is neither returnable nor refundable once purchased.